Website Terms
TPC KITCHEN / SHOPPING WITH US
Clear terms. Confident shopping.
Last updated: 1 October 2026
These terms explain how to order from TPC Kitchen, what happens with delivery and collection, and your options if something is wrong or you change your mind. Please read them before placing an order.
Questions about your order? Contact webadmin@tpckitchen.co.uk.
UK
Delivery & collection
UK delivery, with collection from Access Storage in Isleworth.
90 days
Additional returns offer
For eligible unused items, alongside your statutory rights.
Your rights
Protected by law
Cancellation and faulty-goods rights remain separate from our additional offer.
FIND WHAT YOU NEED
In this policy
01 / TERMS & CONDITIONS
About TPC Kitchen and these terms
TPC Kitchen is the trading name of The Party Cake Ltd, registered in England and Wales with company number 12721848. Our registered office is 14 Atlas House, 466 London Road, Isleworth TW7 4BF, United Kingdom. Our VAT registration number is GB360990873.
These terms cover purchases from tpckitchen.co.uk and use of our website. We sell kitchen appliances, cookware, bakeware, utensils and cake decorating equipment. We sell and deliver within the UK.
Please read these terms and the product information before placing an order, and keep a copy for your records. Delivery, collection, returns and refund arrangements are also explained in our Store Policies. These terms do not remove rights given to you by law.
A consumer is an individual buying wholly or mainly outside their trade, business, craft or profession. Consumer rights described here apply where you buy as a consumer. Buying for a business does not remove rights that applicable law gives that business.
02 / TERMS & CONDITIONS
Placing an order and acceptance
Before you order
Check the product, quantity, total price, delivery or collection option and contact details before submitting your order. You must be at least 18 and authorised to use the chosen payment method. If ordering for a business, you must have authority to act for it.
Order confirmation
Your order is an offer to buy the goods shown at checkout. An automated message acknowledging receipt does not, on its own, mean we have accepted the order. A contract is formed when we send confirmation that we have accepted your order. Payment authorisation or collection alone does not establish acceptance.
If we cannot accept an order
We may be unable to accept an order because goods are unavailable, payment cannot be authorised, there is a material pricing error or we have reasonable concerns about fraud. We will tell you and return any payment taken for goods we cannot supply. We will not replace a product with a different one without your agreement.
Changes after ordering
Contact us promptly if you need to correct or cancel an order. We will try to help before dispatch, although changes may not be possible once processing or dispatch has taken place. This does not affect any statutory cancellation right.
03 / TERMS & CONDITIONS
Products, descriptions and availability
Product descriptions, specifications and other information provided before purchase form part of the contract where the law requires. Goods supplied to consumers must be as described, of satisfactory quality and fit for a purpose made known to us where the applicable legal conditions are met.
Photographs help illustrate products. Screen settings and lighting can affect how colours appear, but this does not excuse a material difference from the description. Check dimensions, capacity, included accessories and any stated compatibility requirements.
Stock and ranges can change. Any pre-order or delayed availability information should be shown before purchase. A change to our range or website does not allow us to alter an accepted order without your agreement or another lawful basis.
Follow manufacturer instructions and safety guidance. Where an appliance is intended for domestic use, check its suitability before using it commercially. Manufacturer warranty conditions may differ for business use; they do not replace statutory rights.
04 / TERMS & CONDITIONS
Prices and payment
Prices and payments are in pounds sterling (£). Displayed retail prices include VAT where applicable. The checkout shows your order total and any delivery or other charges before you commit to pay. Optional extras require your agreement.
We accept credit and debit cards, Pay by Bank, Apple Pay, Google Pay, PayPal, Link, Revolut Pay, Amazon Pay, Clearpay (Afterpay) and Klarna, subject to the options available at checkout. Availability can depend on the order, device, provider and eligibility.
Stripe processes methods integrated through Stripe; PayPal processes payments through its gateway. Your selected payment, wallet, bank or finance provider may apply its own terms, security checks and approval requirements. Instalment or finance arrangements are with the relevant provider and do not change our obligations as the seller.
Payment is requested through the checkout process. You must provide accurate billing and payment information and authorise the total shown. Do not send full card details or security codes through email or live chat.
We may update prices for future purchases. If a material pricing error affects your order, we will contact you to resolve it before accepting the order; you may decline a corrected price and receive any payment taken back. An accepted order is not subject to an automatic price increase.
05 / TERMS & CONDITIONS
Delivery within the UK
Available delivery options, charges and estimates are shown before purchase. Our standard service is Royal Mail Tracked 48; our express service is Royal Mail Tracked 24. See the Delivery Policy for current arrangements. Service names and estimates do not by themselves guarantee next-day delivery.
We deliver to the UK address accepted at checkout. Check it carefully and contact us quickly about errors. We will explain any available options and agreed additional costs where an address error or missed delivery requires a further service.
We will deliver within the agreed period or, if no period is agreed, without undue delay and within 30 days. If delivery is delayed, contact us. Consumers may have a right to require delivery within an appropriate additional period or end the contract immediately where the law permits, including where an essential agreed deadline is missed.
For consumer purchases, goods remain our responsibility until you, or a person you nominate, takes physical possession. A different rule can apply if you independently appoint a carrier we did not offer. Ownership passes once full payment has been received.
Please tell us promptly about a missing, damaged or incorrect delivery so we can investigate. Photographs and packaging can help, but an arbitrary reporting deadline or missing packaging does not remove statutory rights.
We do not arrange delivery outside the UK. If you independently forward goods overseas, we are not responsible for damage caused by that onward transport, overseas import charges or arranging international return services. This does not exclude responsibility for an existing defect or another obligation we have by law.
06 / TERMS & CONDITIONS
Collecting your order
If collection is available, select it at checkout and follow the confirmation instructions. Please wait until we confirm that your order is ready and arrange your collection time.
Collection location
TPC Kitchen
Access Storage
592 London Road
Isleworth TW7 4EY
This collection location is separate from our registered office. If you need to rearrange, call or text 07768 612263. Bring the order details and any collection verification requested in your confirmation.
Consumer goods remain our responsibility until collected by you or your authorised representative. An online contract does not lose its applicable distance-selling cancellation rights merely because you choose collection. See the Collection Policy.
07 / TERMS & CONDITIONS
Your statutory right to cancel
For most goods bought online as a consumer, you can cancel without giving a reason. Tell us before the cancellation period expires: it normally ends 14 days after the day you, or your nominated recipient, receives the goods. Where one order is delivered in separate parts, the period normally runs from receipt of the last part.
To cancel, email webadmin@tpckitchen.co.uk or use our returns request page. Give your name, order reference and a clear statement that you wish to cancel. You do not need approval or a particular form to exercise a statutory cancellation right. You may use the cancellation wording below.
Send goods back without undue delay and within 14 days after telling us you are cancelling. Contact us for the correct return destination rather than sending goods to the collection location or registered office without checking.
For a change-of-mind statutory cancellation, you bear the direct cost of returning the goods unless we agree otherwise. This return-cost information is provided before purchase. We will explain any return label offered and its cost before you agree to use it.
You may inspect goods as you would reasonably do in a shop. We can deduct an amount reflecting an actual reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. There is no automatic 50% deduction. Missing original packaging is not by itself a reason to refuse a statutory cancellation.
Exceptions can apply, including genuinely personalised or made-to-order goods, goods liable to deteriorate rapidly, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed. These exceptions apply only where their legal conditions are met; ordinary kitchen products are not automatically excluded. Rights for faulty or misdescribed goods remain.
08 / TERMS & CONDITIONS
Our additional 90-day returns offer
In addition to statutory rights, we offer a 90-day returns policy for eligible unwanted items. Under this additional offer, goods must be unused, complete and in their original undamaged packaging, with relevant hygiene seals intact. See the Returns Policy for the process.
These additional eligibility conditions apply to our voluntary offer. They do not restrict statutory cancellation rights, the right to inspect goods or remedies for faulty goods. We do not accept used goods under the voluntary unwanted-returns offer.
Please request a return and follow the agreed dispatch arrangements. An administrative return request being closed does not extinguish a legal right you still have. Contact us if you need help with a return.
09 / TERMS & CONDITIONS
Faulty, damaged or misdescribed goods
If goods are faulty, damaged on arrival, not as described or otherwise fail to meet applicable legal requirements, contact us with your order details and a description of the problem. We will arrange an appropriate remedy and cover reasonable return costs where required.
Consumer remedies
Consumers normally have a short-term right to reject non-conforming goods within 30 days of delivery. After that, repair or replacement may be available, followed by a price reduction or final rejection where the legal conditions are met. The remedy depends on the circumstances and applicable law.
For faults appearing within the first six months, the law generally presumes the fault was present at delivery unless that is disproved or the presumption is incompatible with the goods or fault. After six months, you may need to show the problem was present at delivery.
Manufacturer warranties and any customer service period mentioned elsewhere are additional to your statutory rights. Legal remedies are not automatically limited to 12 months. Damage caused by misuse, accidental damage or normal wear does not by itself establish a defect present at delivery.
We may ask for reasonable evidence of purchase or the fault. You do not have to contact the manufacturer first to exercise applicable rights against us as the seller.
10 / TERMS & CONDITIONS
How refunds are made
For a statutory cancellation, we refund the price paid and the least expensive standard outbound delivery charge offered for the order. An extra amount paid for express delivery need not be refunded as part of that cancellation. Where only part of an order is returned, the delivery refund depends on the circumstances and law.
We make cancellation refunds without undue delay and normally within 14 days after being informed of cancellation. For goods, we may withhold the refund until we receive them back or you provide evidence of sending them back, whichever happens first, unless we have offered to collect them.
Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Where you are legally entitled to a refund for faulty goods, the applicable statutory timing and amount rules apply. For an accepted voluntary return, we aim to process the refund promptly on receipt.
We notify you when a refund is processed. Your bank or provider may take additional time to display it. For instalment payments, the provider adjusts the payment arrangement under its process; contact us if a refund and your payment schedule do not match.
11 / TERMS & CONDITIONS
Accounts and website use
Provide accurate information when creating an account, ordering or contacting us. Keep your login details confidential and tell us promptly if you suspect unauthorised access. You are responsible for actions you authorise through your account; this is not a blanket transfer of responsibility for every security incident.
Use the website lawfully. Do not impersonate others, submit fraudulent orders, introduce malware, attempt unauthorised access, interfere with security or overload our systems. Do not collect other users’ personal details or reuse protected content without permission.
We may take proportionate steps to protect customers and the website, including restricting an account where there is a reasonable security concern or material breach. Where practicable, we explain the reason and allow correction. Restrictions do not cancel rights relating to paid orders, refunds or personal data.
12 / TERMS & CONDITIONS
Website content and intellectual property
Website text, designs, photographs, graphics, logos and other protected material belong to us or their respective owners and licensors. Product brands and manufacturer assets remain the property of their owners.
You may use the website to browse and purchase, and retain copies needed for your order or personal reference. Commercial reproduction or redistribution of protected material requires the relevant owner’s permission, except where the law permits it.
If you believe material on our website infringes your rights, email webadmin@tpckitchen.co.uk with the page address, details of the material and evidence of your entitlement. We will review the report and take appropriate action.
13 / TERMS & CONDITIONS
Reviews, photographs and feedback
Reviews should reflect genuine first-hand experience and be accurate, relevant and respectful. Do not submit fake reviews, undisclosed incentivised reviews, spam, unlawful content or material that infringes another person’s rights. Honest negative feedback is welcome and is not prohibited by these terms.
You retain ownership of content you submit. By posting a review or associated photograph for publication, you give us a non-exclusive, royalty-free permission to host, display and reproduce it as reasonably needed to operate and present that review, including through our review service providers. This does not give us unrestricted ownership of your image or permission to sell your content.
Only share content you have permission to use, and avoid publishing sensitive personal information. We may moderate material for relevance, authenticity, privacy, safety or legal reasons; we do not remove a genuine review merely because it is negative.
Contact us about an inaccurate review, an infringement or a request concerning your content. Separate promotional use of a testimonial or photograph may require further permission. Private support messages are handled under our Privacy Policy, not treated as public review content.
14 / TERMS & CONDITIONS
External services, privacy and cookies
Links to other websites and embedded features may be provided for convenience. External organisations apply their own terms and privacy practices. A link does not itself mean we endorse every statement or service on that website.
Payment, finance, mapping, chat and review providers may have their own service terms. Their involvement does not remove our obligations for goods sold by TPC Kitchen.
Our Privacy Policy explains personal information processing, and our Cookie Policy explains cookies and related choices. Reading these terms or continuing to browse is not consent to advertising tracking.
15 / TERMS & CONDITIONS
Responsibility and liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. We do not exclude statutory rights relating to goods.
For consumers, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it was an obvious consequence or was contemplated by you and us when the contract was made.
Where you buy as a consumer for personal use, we do not accept liability for business losses such as loss of profit, business interruption or loss of a business opportunity. This does not exclude compensation for loss that consumer law requires us to cover.
Business purchases are subject to applicable business contract law and any additional terms expressly agreed before purchase. We do not impose a blanket indemnity or an automatic liability cap through these website terms.
We aim to maintain a reliable website, but maintenance and technical issues can interrupt access. We take reasonable steps to resolve problems. An interruption does not remove our obligations for accepted orders or provide a blanket exemption from liability.
16 / TERMS & CONDITIONS
Questions, complaints and governing law
If something is wrong, contact webadmin@tpckitchen.co.uk or call 07768 612263. Please include your order reference and explain the outcome you are seeking so we can investigate.
We will consider complaints fairly and try to resolve them directly. If a consumer complaint remains unresolved, we will provide information about an appropriate alternative dispute resolution provider and explain whether we are required or willing to use it. You do not have to accept compulsory arbitration under these terms.
These terms are governed by the law of England and Wales. Consumers resident in Scotland or Northern Ireland retain applicable mandatory protections and may bring proceedings in their home courts where entitled to do so. For business disputes, the courts of England and Wales have jurisdiction, subject to any legally applicable requirement.
17 / TERMS & CONDITIONS
Changes, communications and general terms
We may update these terms for future use and purchases. The version agreed when an order is accepted applies to that order unless a change is agreed with you or required by law. Posting new wording does not automatically rewrite an existing contract.
We communicate order and service information using the details you provide, usually by email. Keep those details current and retain confirmations. Electronic communication does not waive any legal requirement or your right to contact us through another valid method.
If an event beyond our reasonable control affects supply, we will tell you and take reasonable steps to reduce the impact. Delivery and cancellation rights remain available where applicable; this is not an indefinite right to retain payment without supplying goods.
If a provision is unenforceable, the remaining provisions continue where legally appropriate. A delay in exercising a right does not necessarily waive it. Any transfer of our obligations must not reduce the protection or rights you have under your contract.
Product information, representations and rights that the law makes binding remain binding. These terms do not override a specific promise agreed with you before purchase.
18 / TERMS & CONDITIONS
Contact details and cancellation wording
TPC Kitchen
Company number: 12721848
VAT number: GB360990873
14 Atlas House
466 London Road
Isleworth TW7 4BF
United Kingdom
Email: webadmin@tpckitchen.co.uk
Telephone: 07768 612263
Optional cancellation wording
You may send us a message stating: “I give notice that I wish to cancel my contract for the following goods.” Include a description of the goods, your order reference, the order or delivery date, your name and address, and the date of your notice. Add a signature only if sending a paper notice. This wording is optional; any clear cancellation statement is sufficient.
Please contact us for the appropriate return address. The registered office and Access Storage collection point are not automatically return destinations.
