Privacy Policy
TPC KITCHEN / YOUR PRIVACY
Clear information. Your choices.
Last updated: 1 October 2026
This policy explains how TPC Kitchen collects, uses and shares personal information when you visit tpckitchen.co.uk, shop with us, contact us or use our related services. It also explains your privacy rights and how to contact us.
Questions about your information? Contact webadmin@tpckitchen.co.uk.
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In this policy
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What information do we collect?
Contact and account details
We collect the information you provide when you place an order, register an account, contact us, leave a review or use our services. This may include your name, billing and delivery addresses, email address, telephone number, account credentials and preferences.
Orders and payments
We process order details, payment confirmations, transaction references, delivery information, returns and refunds. Payment details are handled by the payment provider you choose. Please review that provider’s privacy notice for information about its processing; do not send full card details or security codes by email or live chat.
Messages, reviews and feedback
We retain relevant enquiries, live chat messages, support correspondence and feedback so we can respond and keep a record of the service provided. Public reviews may display the name and information you choose to publish.
Device and usage information
Our website and service providers may collect your IP address, browser and device characteristics, operating system, referring pages, approximate location and information about your interaction with the website. These details may constitute personal data. We use them for website operation, security and, where permitted, measurement and advertising.
Information from other sources
We may receive information from payment providers, delivery services, review platforms, advertising or affiliate partners and public sources where relevant to a transaction, enquiry or lawful marketing activity. This may include payment status, delivery status, referral information and information you make available through social media.
Please keep the information you give us accurate and up to date. We need certain details to process an order or provide a requested service; without them, we may be unable to do so.
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How do we use your information?
Orders and customer service
We use your details to manage orders, payments, delivery, collection, returns, refunds and enquiries. Our lawful basis is performing our contract with you, or taking steps you request before entering into a contract.
Accounts and website administration
We use account details to provide account access and administer the website. Our bases are performance of a contract and our legitimate interests in operating a reliable, secure online shop. Where a third-party sign-in service is offered and you choose to use it, the information shared depends on the permissions you grant.
Security, fraud prevention and business records
We use relevant information to protect the website, prevent fraud, resolve disputes, enforce our terms and maintain records. We rely on legitimate interests in protecting our business and customers, and legal obligations where applicable. We balance our legitimate interests against your rights and reasonable expectations.
Accounting and legal requirements
We process information to meet tax, accounting and other legal requirements, and to respond to lawful requests from authorities. Our lawful basis is compliance with legal obligations.
Marketing, measurement and feedback
We may request feedback, assess our services and measure campaign performance where permitted by law. We rely on consent where required, including for advertising cookies and similar tracking. For other permitted processing, we may rely on legitimate interests in understanding and improving our service. Email marketing is sent only where consent or another lawful permission applies.
Testimonials and reviews
Where we seek to publish a separate testimonial using your name, we ask for permission. To ask about updating or removing a testimonial, contact webadmin@tpckitchen.co.uk. Public product reviews are handled in accordance with the review service and your data protection rights.
Advertising and profiling
Advertising partners may use permitted online activity and referral information to personalise advertising and measure its effectiveness. This can involve grouping visitors by interests or activity. You can manage relevant cookies and exercise your applicable rights; see the Cookie Policy.
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Cookies and similar technologies
We use cookies and similar technologies, such as pixels and local storage, for website functions, security, preferences, measurement and advertising. Cookies necessary to provide a service you request may be used without consent; other technologies require consent unless a lawful exemption applies.
Advertising and behavioural tracking require consent. Continuing to browse or reading this policy is not, by itself, consent. Where cookie controls are provided, use them to make or change your choices. You can also manage cookies through your browser, although blocking necessary cookies may affect basket, checkout or account functions.
For details of the technologies used and how to manage them, read our Cookie Policy. This privacy notice does not replace the consent controls required for relevant tracking.
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Google Maps
We use Google Maps to show our collection location and help you plan a visit. When a map loads or you interact with it, Google may receive information such as your IP address, device details and usage information. Google processes that information under its own terms and privacy policy.
Read the Google Privacy Policy and Google Maps terms. Any related cookies or similar technologies are subject to the applicable consent rules.
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Links to other websites
Our website may link to payment providers, delivery services, social media, affiliate partners and other third-party websites. Those organisations have their own privacy practices. This policy does not cover information you provide directly to them; please review their privacy notices before using their services.
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How long do we keep your information?
We retain personal information only for as long as needed for the purpose for which it was collected, including any legal, tax, accounting, fraud prevention or dispute-related requirements. The appropriate period depends on the type of information, the purpose, the sensitivity of the data and any applicable legal requirements.
Order and financial records
We retain relevant transaction and accounting records for the statutory periods that apply, and longer where necessary for a dispute, investigation or legal hold. Closing an account does not automatically require deletion of these records.
Accounts, support and marketing
Account information is retained while needed to provide the account and deal with associated requests. Support records are kept while needed to handle an enquiry and related issues. Marketing information is retained while there is a lawful basis to use it; a limited suppression record may be retained after an opt-out so we can respect that choice.
Deletion and backups
When information is no longer needed, we delete or anonymise it where appropriate. Copies in backups may remain until the relevant backup cycle expires, with access restricted and no routine use beyond recovery or legally required purposes.
Contact webadmin@tpckitchen.co.uk if you would like information about the retention criteria applying to a particular record.
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How do we protect your information?
We use technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to people and service providers who need it for their work, and security is considered when selecting and using those services.
No website or transmission method can be guaranteed completely secure. Keep account credentials confidential and contact us if you suspect unauthorised access. Avoid sending sensitive payment information through email or live chat.
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Children’s information
Our services are intended for adults. We do not knowingly solicit personal information from, or direct marketing to, children under 18. A parent or guardian should contact us if they believe a child has provided personal information so we can review it and take appropriate steps.
Where deletion is appropriate, we will remove the information, subject to any legal requirement to retain particular records. Contact webadmin@tpckitchen.co.uk.
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Your UK privacy rights
Under applicable UK data protection law, you may have rights to access your personal information, correct inaccurate information, request erasure, restrict processing, receive information in a portable format and object to certain processing. The rights available depend on the purpose and lawful basis involved; they are not absolute.
Consent and marketing
You can withdraw consent where processing relies on consent. This does not affect processing that was lawful before withdrawal. You can object to direct marketing at any time, including profiling related to that marketing. Use an email’s unsubscribe link or contact us; necessary order and service messages may still be sent.
Your account
You can review and update available account details through My Account. Contact us to request account closure or exercise a right not available in the account settings. We may retain records needed for legal obligations or other lawful purposes.
Complaints
Please contact us if you are concerned about how we use your information. You also have the right to complain to the UK Information Commissioner’s Office (ICO). Visit ico.org.uk/make-a-complaint. You do not have to contact us first to exercise that right.
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Browser privacy signals
Some browsers offer a Do Not Track (DNT) setting. A DNT signal does not replace the consent or preference choices relevant to this website. Use available cookie controls, browser settings and the contact details below to manage your privacy choices.
Other privacy signals and any legal obligations associated with them are considered under the laws that apply. See the Cookie Policy for information about tracking choices.
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Our UK service and international processing
TPC Kitchen sells and delivers within the UK. Our website can nevertheless be accessed from other countries, and some service providers may store or process information outside the UK.
Where we make a restricted international transfer of personal information, applicable UK data protection rules require an appropriate transfer mechanism. Depending on the destination and provider, this may involve UK adequacy regulations or contractual safeguards such as the UK International Data Transfer Agreement or the UK Addendum to approved contractual clauses, together with any required assessment and additional measures.
Contact webadmin@tpckitchen.co.uk to ask about a particular provider, destination or transfer safeguard. Rights under another country’s laws may also apply where that law governs the processing; our UK-only delivery policy does not remove statutory rights.
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Updates to this policy
We may update this policy to reflect changes to our services, providers, data practices or applicable law. The date shown near the top identifies the latest revision. Where required, we will bring material changes or new uses of information to your attention before they take effect.
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Contact us about privacy
TPC Kitchen is the trading name used by the UK registered company with company number 12721848. The company operating TPC Kitchen is responsible for the personal information covered by this notice.
Our privacy contact is David Totaro, Director. For questions, concerns or requests about personal information, email webadmin@tpckitchen.co.uk.
Postal address
TPC Kitchen
FAO David Totaro
14 Atlas House
466 London Road
Isleworth TW7 4BF
United Kingdom
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Access, correction and deletion requests
To request access, correction, deletion or another applicable right, email webadmin@tpckitchen.co.uk and describe what you would like us to do. You do not need to close your account or use a particular form to make a request.
We respond without undue delay and normally within one calendar month, subject to the rules applicable to your request. We may ask for proportionate information to verify your identity or clarify what you are requesting. Where the law permits extra time for a complex request or a number of requests, we will explain the extension and our reasons.
Requests are normally free of charge. Any lawful refusal, restriction or permitted fee will be explained, together with the relevant complaint or challenge options.
